Minister Continues Familiarisation Visits With Stop at Immigration and Civil Identity Systems

The Minister for Homeland Security and Civil Affairs, Mr. James Camille, continued his ongoing programme of familiarisation visits with a stop at the Immigration and Civil Identity Systems  offices at Independence House. The visit forms part of the Ministry’s wider efforts to remain closely engaged with frontline agencies and ensure that essential public services are delivered efficiently and in alignment with national priorities.

Upon arrival, the Minister was welcomed by senior management and briefed on the department’s core functions, including border control operations, passport and ID services, residency permits, and the digital systems supporting civil identity management. The briefing highlighted both operational achievements and current challenges faced by officers, particularly during peak travel seasons and periods of increased public demand.

Minister Camille took the opportunity to engage directly with frontline staff, observing day-to-day operations and gaining firsthand insight into the processes that support national security, identity verification, and service delivery to citizens and visitors. Officers shared their experiences, from handling complex immigration cases to managing high customer volumes, as well as their ongoing efforts to uphold service standards while adapting to new technologies.

These familiarisation visits are part of a wider initiative to strengthen collaboration across departments, ensure that services remain responsive to public needs, and reinforce the Ministry’s commitment to effective and well-supported frontline operations.